Terms and Conditions


1. Kaptain11
  1. Kaptain11 is a product of Green Turtle Gaming Technologies Private Limited. The Kaptain11 app is a fantasy cricket app which is neither affiliated by nor associated to any sort of private or government cricket leagues and tournaments until and unless stated by the organization. In addition to this, the Kaptain11 app is not related and does not claim any official status with any of the official or non-official cricket team or sportsperson. We do not promote, support or encourage betting or gambling in any form. Kaptain11, as used herein shall be construed as a collective reference to Kaptain11 and the Kaptain11 App.
  2. Legality:
    1. Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867.The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience and adroitness of the player shall be classified as a game of skill.
    2. You may only use the Services to play Cash Games (as defined below) if you are 18 years of age or over and only to persons who are currently residing in India.
    3. Kaptain11 may restrict access to our Services or any part thereof from time to time in our sole decision.
    4. Kaptain11 may, in accordance with the laws prevailing in certain Indian states, bar individuals residing in those states from participating in the Contest(s). Currently, individuals residing in the Indian states of Assam, Odisha, Sikkim, Nagaland or Telangana may not participate in the paid version of the Contest as the laws of these states bar people from participating in games of skill where participants are required to pay to enter.
    5. By participating in this Contest(s), each Participant acknowledges and agrees that he/she is participating in a game of skill.
  3. Usage of Kaptain11:
    1. Any person ("User") accessing Kaptain11 or the Kaptain11 App ('Kaptain11 platform') for participating in the various contests and games (including fantasy cricket games/fantasy sports), available on Kaptain11 platform ("Contest(s)") ('Kaptain11 Services') shall be bound by these Terms and Conditions, and all other rules, regulations and terms of use referred to herein or provided by Kaptain11 in relation to any Kaptain11 Services.
    2. Kaptain11 shall be entitled to modify these Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Kaptain11 in relation to any Kaptain11 Services, at any time, by posting the same on Kaptain11. Use of Kaptain11 constitutes the User's acceptance of such Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Kaptain11 in relation to any Kaptain11 Services, as may be amended from time to time. Kaptain11 may, at its sole discretion, also notify the User of any change or modification in these Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Kaptain11, by way of sending an email to the User's registered email address or posting notifications in the User accounts. The User may then exercise the options provided in such an email or notification to indicate non-acceptance of the modified Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Kaptain11. If such options are not exercised by the User within the time frame prescribed in the email or notification, the User will be deemed to have accepted the modified Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Kaptain11.
    3. Certain Kaptain11 Services being provided on Kaptain11 may be subject to additional rules and regulations set down in that respect. To the extent that these Terms and Conditions are inconsistent with the additional conditions set down, the additional conditions shall prevail.
    Kaptain11 a fantasy cricket platform may, at its sole and absolute discretion:
    1. Restrict, suspend, or terminate any User's access to all or any part of Kaptain11 or Kaptain11 Platform Services;
    2. Change, suspend, or discontinue all or any part of the Kaptain11 Platform Services;
    3. Reject, move, or remove any material that may be submitted by a User;
    4. Move or remove any content that is available on Kaptain11 Platform;
    5. Deactivate or delete a User's account and all related information and files on the account;
    6. Establish general practices and limits concerning use of Kaptain11 Platform;
    7. Revise or make additions and/or deletions to the roster of players available for selection in a Contest on account of revisions to the roster of players involved in the relevant Sports Event;
    8. In the event any User breaches, or Kaptain11 reasonably believes that such User has breached these Terms and Conditions, or has illegally or improperly used Kaptain11 or the Kaptain11 Services, Kaptain11 may, at its sole and absolute discretion, and without any notice to the User, restrict, suspend or terminate such User's access to all or any part of Kaptain11 Contests or the Kaptain11 Platform, deactivate or delete the User's account and all related information on the account, delete any content posted by the User on Kaptain11 and further, take technical and legal steps as it deems necessary.
    9. Users consent to receiving communications such as announcements, administrative messages and advertisements from Kaptain11 or any of its partners, licensors or associates.
    10. If Kaptain11 charges its Users a platform fee in respect of any Kaptain11 Services, Kaptain11 shall, without delay, repay such platform fee in the event of suspension or removal of the User's account or Kaptain11 Services on account of any negligence or deficiency on the part of Kaptain11, but not if such suspension or removal is affected due to: 3.4.X.1. Any breach or inadequate performance by the User of any of these T&C; or 3.4.X.2. Any circumstances beyond the reasonable control of Kaptain11.
  4. Intellectual Property
    1. Kaptain11 being a fantasy cricket app includes a combination of content created by Kaptain11, its partners, affiliates, licensors, associates and/or Users. The intellectual property rights ("Intellectual Property Rights") in all software underlying Kaptain11 and the Kaptain11 Platform and material published on Kaptain11, including (but not limited to) games, Contests, software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and Flash animation, is owned by Kaptain11, its partners, licensors and/or associates. Users may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on Kaptain11 either in whole or in part without express written license from Kaptain11.
    2. Users may request permission to use any Kaptain11 content by writing to Kaptain11 support.
    3. Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, email, transmit, or otherwise make available on Kaptain11 ("Users' Content"). Each User represents and warrants that he/she owns all Intellectual Property Rights in the User's Content and that no part of the User's Content infringes any third party rights. Users further confirm and undertake to not display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights of any third party on Kaptain11. Users agree to indemnify and hold harmless Kaptain11, its directors, employees, affiliates and assigns against all costs, damage, loss and harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on Kaptain11, by such User or through the User's commissions or omissions.
    4. All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on Kaptain11(s) belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners and any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to Kaptain11.
    5. Users hereby grant to Kaptain11 and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish Users' Content for any of the following purposes:
    6. V.i. Displaying Users' Content on Kaptain11

      V.ii. Distributing Users' Content, either electronically or via other media, to other Users seeking to download or otherwise acquire it, and/or

      V.iii. Storing Users' Content in a remote database accessible by end users, for a charge.

      V.iv. This license shall apply to the distribution and the storage of Users' Content in any form, medium, or technology.

  5. Third Party Sites, Services and Products
    1. Kaptain11 being a home for fantasy cricket game may contain links to other Internet sites owned and operated by third parties. Users' use of each of those sites is subject to the conditions, if any, posted by the sites. Kaptain11 does not exercise control over any Internet sites apart from Kaptain11 and cannot be held responsible for any content residing in any third-party Internet site. Kaptain11's inclusion of third-party content or links to third-party Internet sites is not an endorsement by Kaptain11 of such third-party Internet site.
    2. Users' correspondence, transactions/offers or related activities with third parties, including payment providers and verification service providers, are solely between the User and that third party. Users' correspondence, transactions and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that Kaptain11 will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third-party product or service should be directed to the appropriate vendor.
    3. Kaptain11 contains content that is created by Kaptain11 as well as content provided by third parties. Kaptain11 does not guarantee the accuracy, integrity, quality of the content provided by third parties and such content may not relied upon by the Users in utilizing the Kaptain11 Services provided on Kaptain11 including while participating in any of the contests hosted on Kaptain11.
  6. User Conduct
    1. The Terms and Conditions, rules, regulations and terms of use defined by Kaptain11 for its users are mandatory to be followed by the users and in an event if the user fails to follow the Terms and Conditions, rules, regulations, and terms of use adequately the authorities of Kaptain11 holds all the rights to take action against such user, which might include (but not limited to):
    2. Restricting, suspending, or terminating any User’s access to all or any part of Kaptain11.com's Entry Plans or Contests;
    3. Deactivating or deleting a User’s account and all related information and files on the account; or Refraining from awarding any prize(s) to such User.
    4. By accepting the Terms and Conditions of Kaptain11, the individual’s using services provided by Kaptain11 agree to provide true, accurate, current and complete information during registration and at other times when demanded by Kaptain11. The individuals further provide consent to keeping their registration information updated.
    5. A single user is permitted to register or operate only one user account with Kaptain11 (inclusive of both web & app).
    6. The individuals using the services provided by Kaptain11 provide their consent for receiving all the communications from Kaptain11 by marking emails from Kaptain11.com as part of their "safe senders" list. In an event, if any of the emails sent by Kaptain11 remains unread by the user because of being sent to the Spam or Junk folders, Kaptain11 shall not be held responsible.
    7. Any sort of password issued by Kaptain11 to any of the individual using the services provided by Kaptain11 are confidential and should not be shared by the users with anyone else. The users hold the sole responsibility of maintaining the confidentiality of their accounts and passwords. The users offer their consent by agreeing to the Terms and Conditions of Kaptain11 to inform Kaptain11 about any unauthorized use of their password or account or any other breach of security.
    8. The user is solely responsible for the security and confidentiality of his/her payment accounts linked to his/her Kaptain11 account. In case of any misuse of the linked payment accounts of the user, Kaptain11 shall not be held liable; further, such misuse of the linked payment accounts of the user should be reported to Kaptain11 as soon as it comes to the notice of the user.
    9. The users ensure to exit/log-out of their accounts after the completion of each session. In case of any sort of loss or damage faced by the user due to the failure of abiding these rules and regulations, Kaptain11 shall not be held responsible.
    10. The individuals using the services provided by Kaptain11 should neither conduct nor assist the usage of cheats, exploits, automation, software, bots, hacks or any unauthorized third-party software specifically formulated for modifying or intervening with Kaptain11’s experience.
    11. The individuals using the services offered by Kaptain11 platform provides their consent of not copying, modifying the technology and software associated with Kaptain11. Further, the users accept not to rent, loan, sell, assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to anyone of the associated technologies and software.
    12. The Terms and Conditions of Kaptain11 bounds users to neither modify nor become a cause of modification of any of the files, technology or software associated with Kaptain11.
    13. The users provide their acceptance to not disrupting, overburdening, or promoting any kind of disruption or overburdening to:
    14. The servers or computers offering or supporting Kaptain11 services.
    15. The Terms and Conditions of Kaptain11 do not permit the user to attain any sort of unauthorized access to the User accounts, Servers or networks associated to Kaptain11.com by any means except the user interface provided by Kaptain11. The user must not indulge in activities like circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software associated with the services provided by Kaptain11.
    16. The users provide their acceptance for not using the Kaptain11 platform for any sort of inadequate activities including (but not limited to):
    17. To engage in any obscene, offensive, indecent, racial, communal, anti-national, objectionable, defamatory or abusive action or communication;
    18. To harass, stalk, threaten, or otherwise violate any legal rights of other individuals;
    19. To Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person's computer, Kaptain11.com, any software, hardware, or telecommunications equipment;
    20. To advertise, offer or sell any goods or services for any commercial purpose on Kaptain11.com without the express written consent of Kaptain11;
    21. To Transmit content regarding services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
    22. The users are bound to accept that they will neither support or conduct any sort of attack including (but not limited to) distribution of a virus, denial of service, or other attempts to interrupt the services provided by Kaptain11 or the use or enjoyment of other Kaptain11 users
  7. Registration
    1. If You wish to become a registered member of Our Website or Mobile applications, you will need to apply for a member account (Account). Members are only permitted to open one account. Kaptain11 a fantasy cricket game provider reserves the right to close any duplicate accounts. All money held in duplicate account(s) will be forfeited. In order to apply for an Account, you must complete all details in accordance with the instructions on the Website / mobile applications.
    2. Upon grant of the Account by Us, your Account will be created, and you will be able to use Our Websites and play the contest(s) with Us. We may refuse to grant an application for an Account made by any person without giving a reason for such refusal.
    3. You continuously represent and warrant to Us that persons accessing Your Account are authorised to do so. You are not authorised to enter contests on Our Websites or otherwise until you have been granted an Account.
    4. You must be over 18 years of age and a resident of India to play on Our Websites.
    5. Kaptain11 may, in accordance with the laws prevailing in certain Indian states, bar individuals residing in those states from participating in the Contest(s). Currently, individuals residing in the Indian states of Assam, Odisha and Telangana may not participate in the paid version of the Contest as the laws of these states bar persons from participating in games of skill where participants are required to pay to enter.
    6. Persons who wish to participate must have a valid email address or a valid mobile number.
    7. Only those Participants who have successfully registered on the Kaptain11.com or on the mobile applications of Kaptain11.com as well as registered prior to each round in accordance with the procedure outlined above shall be eligible to participate in the Contest and win prizes.
    8. You will also be required to verify any credit card / bank account you use to deposit funds, and any bank account you want to withdraw to.
    9. Participants are required to confirm that they have read, and shall abide by these Terms and Conditions.
  8. Contest(s), Entry & Winnings
    1. As part of its services, Kaptain11 may make available the contest(s) on the Kaptain11 platform. Currently, following contests are made available on Kaptain11 platform: 1) A fantasy cricket game in Classic mode and 2) A fantasy cricket game in Duel mode; Individual users wishing to participate in such contest ("Participants") are invited to create their own fantasy teams ("Team/s") consisting of real life cricketers (as applicable) involved in the real-life cricket (as applicable), series or tournament (each a "Cricket Event") to which the fantasy game relates. Kaptain11 offers its platform to Participants for fantasy game Contest(s) being created relating to each Cricket Event, and Participants can participate in such Contest(s) with their Teams.
    2. Depending upon the circumstances of each match, the participants can edit their teams in Classic mode till the official match start time as declared by the officials of the Sport Event or adjusted deadline, as specified below. However, this facility is not available in Duel mode.
    3. Kaptain11 reserves the right to abandon a specific round or adjust the deadline of a round in certain specific, uncertain scenarios, which are beyond Kaptain11’s reasonable control, including but not limited to the ones’ mentioned herein below:
    4. Actual match start time is before the official deadline:
      1. Kaptain11 reserves the right to adjust the deadline by a Maximum of 10 minutes or 3 overs bowled, whichever is less, before the official match start time.
      2. In cases where official match time cannot be verified by Kaptain11 through reliable and/or publicly available sources, Kaptain11 reserves the right to adjust the deadline to such a time by which a maximum of 3 overs in the given match are bowled.
    5. Actual match start time is after the official deadline:
      1. Kaptain11 reserves the right to extend the deadline or abandon the contest/game based on the circumstances such as delayed toss, interruption on account of weather, non-appearance of teams, technical/equipment glitches causing delays etc.
    6. Kaptain11 shall endeavour to send communications through emails and/or SMS communication, about any such change as is contemplated in the aforementioned paragraphs to keep the User updated.
    7. Teams are awarded points on the basis of performances of the performance of the ‘real life cricketers’ at the end of a designated match, match or tournament of the Contest(s). The Participant(s) whose Team(s) have achieved the highest aggregate score(s) in the Contest(s) shall be declared winners ("Winners"). In certain pre-specified Contests, there may be more than one Winner and distribution of prizes to such Winners will be in increasing order of their Team's aggregate score at the end of the designated match(s) of the Contests.
    8. The Contest(s) across the Kaptain11 Services shall, in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by:
      1. Instructions mentioned in ‘How to Play’
      2. In cases where official match time cannot be verified by Kaptain11 through reliable and/or publicly available sources, Kaptain11 reserves the right to adjust the deadline to such a time by which a maximum of 3 overs in the given match are bowled.
    9. Currently, there are paid versions of the Contest(s) made available on Kaptain11 platform. Users may participate in the Contest(s) by paying the pre-designated amount as provided on the relevant Contest page. The ‘pre-designated amount’ means and includes pre-determined platform fee for accessing Kaptain11 services and pre-determined participant's contribution towards prize money pool. The Participant with the highest aggregate points at the end of the predetermined match shall be eligible to win a pre-designated prize which is disbursed out of prize money pool, as stated on the relevant Contest(s) page.
    10. In Classic mode, participant may create different Teams for participation in Contest(s) in relation to a Cricket Event across the Kaptain11 Services. However, unless Kaptain11 specifies otherwise in relation to any Contest ("Multiple Entry Contest"), Participants acknowledge and agree that they may enter only one Team in any Contest offered in relation to a Sport Event. In case of Multiple Entry Contest(s), a Participant may enter more than one Team in a single Multiple Entry Contest. In addition, it is expressly clarified that Kaptain11 may, from time to time, restrict the maximum number of Teams that may be created by a single User account (for each format of the contest) or which a single User account may enter in a particular Multiple Entry Contest, in each case to such number as determined by Kaptain11 in its sole discretion.
    11. Participant shall pay a pre-designated amount for participating in the contest(s) being created on the Kaptain11 platform.
    12. In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Sikkim, Nagaland or Telangana, such Participant will not be permitted to proceed to sign up for the match or contest and may not participate in any paid version of the Contest(s).
  9. Game Format – Classic
    1. Classic comprises of a fantasy cricket game which occurs over the course of one real-world sporting event (“Event”). Users select and manage virtual teams comprised of real-world cricketers, which compete against other such virtual teams for the highest score. The fantasy team accumulates points based on the performance of the real-world cricketers forming part of their virtual teams during the Event.
    2. A user must select one cricketer as his/her Captain, another cricketer as his/her Vice Captain, and nine other cricketers as the rest of the team (“Virtual Team”). (Captains and Vice Captains earn more points for the user, as mentioned below).
    3. A user must adhere to the following criteria while selecting his/her Virtual Team:
      1. At least 7 cricketers must be able to bat (‘all-rounder’ cricketers would qualify)
      2. At least 5 cricketers must be able to bowl (‘all-rounder’ cricketers would qualify)
      3. At least 2 cricketers must be dedicated batsmen (‘all-rounder’ cricketers would not qualify; however wicket keepers would qualify)
      4. At least 2 cricketers must be dedicated bowlers (‘all-rounder’ cricketers would not qualify)
    4. A user will not be permitted to draft more than 7 cricketers from a single real-world team
      1. A user may make any number of changes to his/her Virtual Team before the Match Start Time, which would be after the toss in the real world Event.
      2. The fantasy team accumulates points based on the performance of the real-world cricketers participating in the Event. A Captain is awarded 2 times the points, whereas a Vice Captain is awarded 1.5 times the points. Winners in the Game are selected based on the points accrued by the fantasy team.
      3. Classic is available in free–to-play as well as paid versions.
      4. A user may create a maximum of 10 teams and enter them in the same contest. A user will pay additional fees for each team so entered in the contest.
  10. Game Format – Duel
    1. Duel comprises of a fantasy cricket game which occurs over the course of at least one real world sporting event (“Event”). Users go head-to-head against other users to select and manage Virtual Teams comprised of real-world cricketers, which compete against each other for the highest score. The fantasy team accumulates points based on the performance of the real-world cricketers forming part of their Virtual Teams during the Event.
    2. user (“User 1”) gets aligned against one other user (“User 2”), which could be a random opponent or a friend of User 1, and User 1 and User 2 will then compete against each other.
    3. Upon alignment, each user will select one real world cricketer as their Captain in turn. The total pool of available cricketers is 22. User 1 and User 2 will be given the opportunity to select their Captain simultaneously. The user which selects their Captain first will be given the ability to also select their next cricketer first. For example, if User 1 selected his Captain before User 2, User 1 will be able to select his next cricketer first.
    4. Once a Captain is selected by a User, he disappears from the pool of cricketers available for selection. There is a possibility of both User 1 and User 2 selecting the same Captain.
      1. After the users have selected their Captains they will proceed to select the rest of the 10 cricketers in their Virtual Teams in alternating turns from the pool of available cricketers. If User 1 and User 2 selected different Captains, both Captains will be excluded from the pool of available cricketers, or if User 1 and User 2 selected the same Captain, that Captain will be excluded from the available pool.
      2. Once a cricketer has been selected as part of a user’s Virtual Team, he will disappear from the pool of players available for selection.
      3. If a user takes more than 5 minutes to select a cricketer, the other user may choose to exit the contest. If this happens, the Client will refund both users’ entry fees.
      4. A user must adhere to the criteria in 9.2.1 in Fantasy Cricket Game Format - Classic above while selecting his cricketers
    5. A user may not edit his Virtual Team once he has selected all his cricketers.
    6. The fantasy team accumulates points based on the performance of the real-world cricketers participating in the Event. The winner in the Game is selected based on the higher number of points accrued by their Virtual Teams.
    7. Duel Fantasy format is available in free-to-play as well as paid versions.
  11. Selection and Verification of winners:
    1. Kaptain11 will select winners on the basis of computation and tabulation of scores in a designated match of the Contest(s). An individual whose team will score the highest aggregate of points based on the on-field performance of their selected players will be declared as winners by Kaptain11. However, in an event wherein the number of pre-designated winners is defined to be more than one by Kaptain11, then, the winners will be chosen on the basis of increasing order of their aggregate scores at the end of the designated round of the Contest.
    2. Kaptain11 shall pre-define the number of winners to be announced and prizes to be distributed on the Contest page before the beginning of the game. Any individual identified by Kaptain11 as creating a team on behalf of other users will be disqualified from the Contest(s).
    3. In an event wherein there's a tie between the winners, then the winning users shall be declared as the winners, and the prize shall be equally divided among such Participants.
    4. 11.4. If the users have not complied to the Terms and Conditions defined by Kaptain11, then, Kaptain11 shall not be liable to pay any prize in relation to the use of the Kaptain11.com
    5. 11.5. Kaptain11 shall contact the winners of the contest(s) through email, mobile or both provided by the user at the time of registration. Kaptain11 shall detail the users about the documents required for the collection of the prize at this stage. As a general practice, winners will be required to provide the following documents:
      1. Original scanned copy of the User’s PAN card.
      2. II. User’s bank account details and proof of the same.
    6. An individual shall not be allowed by Kaptain11 to withdraw his/her prize without the submission and verification of the above mentioned documents. By accepting these Terms and Conditions, the users ensure that the documents provided at the time of verification are the true copies of the original documents.
    7. The users are bound to provide adequate and complete details at the time of registration. Kaptain11 shall not be held responsible for any sort of communication, commissions or omissions that might lead to a situation wherein the results may not be communicated to the Winner.
    8. Kaptain11 shall publish the list of the participants on a separate web-page on Kaptain11.com alongside separately informing the winners through email. If ever happens that a winner's name has been displayed on the separate webpage, but he/she has not received any communication email from Kaptain11, then the participant should contact Kaptain11 to start the process of verification for withdrawal.
  12. KYC Verification:
    1. Users will be required to provide the following documents to complete the KYC verification process:
      1. Original scanned copy of the User’s PAN card
      2. User’s bank account details and proof (copy of Cheque/Passbook) of the same
      3. A verified Mobile number
      4. A verified email ID
    2. The images provided by the individuals using the services provided by Kaptain11 should be scanned copies of the original documents.
    3. Kaptain11 shall not permit a Winner to withdraw his/her prize(s)/accumulated winnings unless the above-mentioned documents have been received and verified within the time-period stipulated by Kaptain11. The User represents and warrants that the documents provided in the course of the verification process are true copies of the original documents to which they relate.
    4. Kaptain11 is authorized to disqualify any winner from withdrawing their accumulated winnings post scrutinizing all documents (or any part thereof) on the following grounds:
      1. Kaptain11 identifies that any document or information provided by the user at the time of verification is inadequate, incorrect, misleading, false, fabricated, incomplete or illegible; or
      2. Participant does not fulfil/violate any terms mentioned in Clause 2
      3. Violates any of these terms and conditions
      4. Any other ground.
  13. Taxation
    1. All prizes shall be subject to deduction of tax ("TDS") as per the Income Tax Act 1961. As of April 1, 2018, the TDS rate prescribed by the Government of India with respect to any prize money amount that is in excess of Rs. 10,000/- is 31.2% of the total prize money amount. In case of any revisions by the Government of India to the aforementioned rate in the future, TDS will be deducted by Kaptain11 in accordance with the then current prescribed TDS rate. Winners will be provided TDS certificates in respect of such tax deductions. The Winners shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the prize money.
  14. Referral – Terms & Conditions:
    1. Kaptain11 provides you an opportunity to share your craze for fantasy cricket with your friends by referring them for joining Kaptain11 through the Refer and Earn Program of Kaptain11. The refer and earn program of Kaptain11 enables you to Refer friends alongside offering you and your referred friends a Bonus of up to Rs.200 in an event wherein you and your referred friend meet the criteria and complete all the steps specified in these terms. The Bonus earned by you and your referred friend will be redeemable to join cash contests and/or refundable to your bank account on fulfilment of certain conditions as may be mentioned in detail under clause 23
    2. The following Terms and Conditions are defined by Kaptain11 for participating in the Refer & Earn program. These Terms and Conditions should be followed by the users as they govern the user’s participation in the Program:
      1. The users that: (i) have an account registered and a verified gaming account with Kaptain11; (ii) are eligible to participate in the paid contests on Kaptain11; and (iii) have downloaded and installed the Application on their respective mobile devices, are considered as eligible for participating in the Program. Kaptain11 neither encourages nor permits participation in the program through a proxy.
      2. Kaptain11 does not permit any user to register or operate more than one gaming account with Kaptain11. The participation in the Program is voluntary, and no user is allowed to participate in the Program with more than one user account.
      3. The users while participating in the Program provide their consent to abide by these Terms and Conditions of Kaptain11.
      4. The users in order to participate in the Refer & Earn Program need to download and install Kaptain11's mobile application on their mobile devices. The users post downloading and installing the mobile application on their mobile devices may share the app by clicking on ‘Invite & earn’ option under refer & earn page. User may share the app to his/her friends inviting them to join Kaptain11 by creating and registering an account with Kaptain11, and downloading and installing the mobile application of Kaptain11 on their mobile devices. The referred friend (Referent) of the user (Referrer) already registered with Kaptain11, can use the received link or code by either by clicking on the link, following which the Referent would be landed on to the registration page of Kaptain11 wherein he can create and register an account with Kaptain11, and download and install the mobile application on his/her device;
      5. The Bonus provided to the Referent and the Referrer under Refer & Earn program of Kaptain11 can only be earned by the user and its referred friend in an event they abide by other terms specified in these Terms, including: (i) The referred friend of the user should not be already registered with Kaptain11, (ii) both the user and its referred friend are eligible for participating in paid contests organized by Kaptain11 in alignment to the Terms and Conditions defined by Kaptain11, (iii) the referred friend of the user should successfully create, register and verify an account with Kaptain11 using the unique link; and (iv) the user and his/her referred friend should agree to the license agreement of Kaptain11's mobile app, and should download and install the Kaptain11's mobile application in accordance to their mobile device platforms. The already registered users of Kaptain11 as defined in these Terms and Conditions refers to an individual who presently operates or holds an account registered with Kaptain 11 or a user who operated or had an account with Kaptain11 at some point of time.
      6. Kaptain11 neither permits nor encourages an already registered user of Kaptain11 to register a new account under a new name in order to earn Bonus. Kaptain11 is authorized to take adequate actions if a user registering with the Platform is identified to be an existing user of Kaptain11.
      7. By accepting these terms and conditions, the users provide their consent to provide all the information required for the verification of a Referrer/Referent including personal information about the user (Referrer/Referent) and documents identifying the Referrer/Referent. Further, the Referrer provides his/her consent for receiving communication from Kaptain11 alongside permitting Kaptain11 to directly communicate with Referents referred by the already registered user of Kaptain11. Any sort of user information collected by MyTeam11 amid the course of user's use of the Website shall be subject to Kaptain11's Privacy Policy.
      8. Any user won't be allowed to make any withdrawals from his gaming account registered with Kaptain11 until the completion of the verification process of a Referrer/Referent. An already registered user with Kaptain11 or his/her referred friend is permitted to seek voluntary verification by clicking on the 'Verify' tab. However, the Referent can also verify his/her personal and contact information at the time of registration of an account with Kaptain11 through the Kaptain11's mobile application.
      9. The already registered user of Kaptain 11 for receiving the entitled “Referrer Bonus” must have downloaded and installed the Kaptain 11’s mobile application on his/her mobile devices. b) The Credit of the Referrer Bonus is contingent on the Referent's successful payment/addition of Rs. 50/- or more with Kaptain11 and completion of his/her KYC Verification (Refer Clause 12 for KYC Verification): As soon as the referent makes a deposit of Rs. 50/- or more (in one payment or multiple payments), a bonus amount of ₹200 will be credited instantly to the Kaptain 11 wallet of the Referrer. However, if the referred friend fails to add money, no Bonus will be rewarded to the Referrer either. No bonus will be awarded to the referrer on referent registration.
      10. In an event wherein more than 9 friends of the already registered user with Kaptain11 are identified to be unverified (email, mobile number, PAN card or Bank account details unverified), Kaptain11 holds all the rights to decline or reject the withdrawal request of the user and block the user from the Platforms of Kaptain11.
      11. Sign-up bonus may expire after a specific number of days which may be mentioned at the time of issue.
      12. Kaptain11 holds all the rights to change or substitute the Bonus offered under Refer & Earn Program without any prior notice to the user. The crediting of Bonus to the gaming accounts of the Referrer and Referent shall be at the sole discretion of Kaptain11 and shall be subject to the Referrer’s/Referent’s alignment with these Terms and conditions.
      13. Kaptain11 reserves the right to:
        1. withhold the deposit of the Bonus Amount; and/or
        2. Forfeit any deposited Bonus Amount to a Referrer/Referent or any prizes/winnings earned by the participant by using such Bonus Amount; and/or
        3. Suspend or deactivate the gaming accounts of the user already registered with Kaptain11 or his/her referred friend in an event Kaptain11 identifies or believes the user to be breaching the Terms and Conditions defined by Kaptain11.
      14. The Referrer/Referent is not subjected to any winnings, prizes or bonus just because of participating in the Program.
      15. Kaptain11 is authorized to disqualify any Referrer/Referent at its sole and absolute discretion, in an event if Kaptain11 identifies any Referrer/Referent to be engaged in any illegal, inappropriate or unlawful conduct.
      16. No correspondence, objection or complaints will be entertained by Kaptain11 regarding the Program, and crediting of Bonus and the decision of Kaptain11 in this regard would be considered as final and binding.
      17. Kaptain11 can suspend or deactivate any user account in an event a user is identified to be involved in any sort of spamming on the website of Kaptain11 or conducting any suspicious on the Platforms of Kaptain11.
      18. This Program cannot be clubbed with any other contests/promotions/programs that are running simultaneously and organized or conducted by Kaptain11.
      19. Kaptain11 is authorized to change, modify, substitute or withdraw the Program and/or these terms and conditions without any prior notice to the users at its sole discretion.
      20. The Terms and Conditions, as applicable to the Kaptain11's fantasy cricet games and services, will apply to and govern the Program.
      21. Kaptain11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants (Referrer/Referent) of the Program.
      22. The Terms and Conditions for Refer & Earn Program can be accessed at Refer & Earn T&C.
  15. Wallet
    1. Kaptain11 provides players with three categories of accounts for the processing and reconciliation of payments in relation to the Kaptain11 Services: (i) ‘Added Cash’, (ii) ‘Withdrawable Money’– a) ‘Winnings’ & b) ‘Withdrawable Bonus’, and (iii) ‘Issued Bonus’.
    2. ‘Added Cash’ refers to the money deposited by you that you can use to join any contests but cannot be withdrawn except as per the procedure mentioned in these terms and conditions.
    3. ‘Winnings’ refers to the amount won by you in various contests and has not been withdrawn so far, this money can be re-used to join contests or be withdrawn by following the procedure mentioned in these terms and conditions.
    4. ‘Bonus’ refers to the amount given to the user as a cashback or sign up bonus or referral bonus, which can be used to join certain type of contests
  16. Bonus
    1. In order to conduct promotional activities, Kaptain11 may gratuitously issue Bonus amount/points (called as Bonus) in the ‘Bonus’ Account of the User, which may be used for such purpose(s) as may be prescribed by Kaptain11 below.
    2. Nature of ‘Bonus’ Account –
      1. User may use the amount in the bonus account to join the following type of contests,
        1. In Duel mode, any contest with a random opponent.
        2. In Classic mode, any paid contest which has 5 or more teams.
      2. No User shall be permitted to withdraw any amounts/points available in ‘Bonus’ account
      3. No User shall be permitted to transfer or shall request the transfer of any amount in to the ‘Bonus’ account, to any other account of the User; including the bank account of such User or of any other User or person.
        1. 50% of the Paid Contest fees (or)
        2. Balance available in the ‘Bonus’ Account
    3. The issue of any amount/points to the ‘Bonus’ Account is subject to the sole discretion of Kaptain11.
    4. All users may take advantage of the bonus promotions run on Kaptain11, if eligible.
    5. The issue of any bonus amounts/points to any user is subject to the sole discretion of Kaptain11 and cannot be demanded by any User as a matter of right. The issue of any such bonus amounts/points by Kaptain11 on any day shall not entitle the user to demand the issuance of such bonus amounts/points at any subsequent period in time nor create an expectation of recurring issue of such bonus amounts/points by Kaptain11 to such/any User.
    6. 16.8. In case the User terminates his/her account with Kaptain11 or such account if terminated by Kaptain11, all amounts/points standing to the credit of such User in the ‘Bonus’ Account shall return to Kaptain11 and the User shall not have any right or interest in such amounts
    7. The usage of any bonus amounts issued, shall be subject to the limitations and restrictions, as to time within which such points must be used/converted, as applied by Kaptain11 and notified to the User at the time of issue of such amount.
    8. Specific promotional terms may apply for each bonus promotion.
    9. Users may be eligible for multiple bonus payouts for the same bonus campaign/promotion.
    10. Any bonus amounts deposited into User’s ‘Bonus’ Account, pursuant to any promotion may expire/lapse within such number of days as may be mentioned in the promotion.
  17. Free Contests
    1. Kaptain11 which loves to encourage fantasy sports lovers often organizes Contest(s) in Free League formats wherein it enables its users to win cash prize without paying any entry charges for the leagues. In an event wherein any user wins the free league organized by Kaptain11 the winning amount will get transferred to the user’s account which can be used only for joining further paid leagues organized by Kaptain11. The winning amount cannot be used or withdrawn for any other purpose except for joining other leagues.
    2. Kaptain11 holds all the rights to disqualify a participant alongside forfeiting the prize of such participants at its sole and absolute discretion, in an event wherein an individual below the age of 18 years is identified playing the paid formats of the Contest(s) organized by Kaptain11. In addition to this, Kaptain11 can suspend or terminate the accounts of such participants. Kaptain11 shall not be held liable for the quality, suitability, and merchantability of the prizes as Kaptain11 makes no warranties about the same to the extent permitted by legal authorities.
    3. Kaptain11 is authorized to modify or change the prizes offered to the participants declared as the winners of Contest(s) organized by Kaptain11, and the participants not raise any claim or question the decision of Kaptain11 related to the prize modification.
    4. Kaptain11 shall not be held responsible or liable for any sort of damage or loss to the prizes occurring at the time of transportation.
    5. Any sort of transportation charges including shipping and courier are to be undertaken by the customers in respect of the prizes.
    6. In case of the cash prizes, the transaction charges fall under the part of the customers.
    7. The prizes given to the participants declared as the winners of Contest(s) organized by Kaptain11 are non-transferable and non-refundable. The winners can neither exchange/redeem those prizes for cash or kind
  18. Standard Terms and Conditions – Promotions:
    1. The users are bound to comply with the Promotion Terms defined by Kaptain11 in respect of such Promotion ("Promotion Terms") and these Standard Terms while participating in any sort of promotions. Further, the users while participating in any Promotion accepts and agrees to comply with the terms and conditions, and privacy policies of the Kaptain11.
    2. The Promotions are only open to users in India. Participation in the Promotions by proxy is not permitted.
    3. Participation in the Promotions is voluntary.
    4. Participation in one Promotion does not guarantee that such user will be eligible to participate in another Promotion.
    5. An individual using the services provided by Kaptain11 shall participate and avail the Promotions offered by Kaptain11 only through one account. A user already registered with Kaptain11 is not permitted to create a new account or use various accounts for participating in a Promotion.
    6. 18.6. The individuals using the services provided by Kaptain11, intending to participate in a Promotion may be required to verify their mobile number and other account details in alignment with the Promotion Terms for such Promotion.
    7. The individuals willing to participate in the Promotion of Kaptain11 with their numbers registered on the National Do Not Call Registry (“NDNC Registry”), need to de-register their numbers from the NDNC Registry until the completion of such Promotion (including the delivery of Bonus Amount (if any) or the free-entry (if any) under such Promotion). Kaptain11 shall not be held responsible for any loss or damage in the event of notification failure to the users from Kaptain11 arising due to the participant’s association with NDNC list. The users intending to participate in the Promotion with their numbers registered on to the NDNC list shall not be authorized to make any claim or raise any complaints against Kaptain11 if they do or do not receive any call or SMS with respect to their participation and all other matters pertaining to a Promotion.
    8. The verification process may require you to submit personal information about yourself. The users willing to participate in the Promotion provide their consent to receive communication from Kaptain11. Any sort of user information including identity and contact details collected by Kaptain11 amid the registration, verification or during the user usage of Kaptain11.com shall be subject to Kaptain11’s Privacy Policy.
    9. Kaptain11 reserves the rights to disqualify any user at its sole and absolute discretion from a Promotion in an event wherein the user is identified to be engaged in any inadequate, illegal, or unlawful conduct (with regard to any of the Promotions or otherwise).
    10. The bonus issued is subjected to the terms mentioned in clause 16
    11. The deposit of the Bonus Amount (if applicable) or the grant of the free-entry (if any) shall be at the sole discretion of Kaptain11 and shall be subject to the user’s compliance with these Standard Terms and the applicable Promotion Terms. Kaptain11 is authorized to change or substitute the Bonus Amount (if any) or free-entry (if any) provided to the users under a Promotion at any time without any prior notice to the users. The users are not permitted to substitute Bonus Amount (if any) or free-entry (if any) for other items or exchange for cash.
    12. In an event wherein Kaptain11 identifies or believes that a user participating in the Promotion has violated the Standard Terms, Promotion Terms or the terms and conditions of the Kaptain11 fantasy game(s) , Kaptain11 is authorized to withhold or forfeit the benefits of a Promotion (including a free-entry or Bonus Amount due to a participant or any prizes/winnings earned by the participant by using such benefits).
    13. 18.13. Mere participation in a Promotion does not entitle the participant to receive any free-entry or Bonus Amount(s) indicated as a prize under such Promotion.
    14. Kaptain11's decision regarding the winners and prizes in the context of the Promotion(s) will be final and binding. Further, Kaptain11 shall not entertain any sort of correspondence, objection, complaints, etc. in this regard.
    15. Each Promotion cannot be clubbed with any other contest/offer/promotion that is running simultaneously and organized or conducted by Kaptain11.
    16. Kaptain11 holds all the rights to change/modify/or withdraw any of the Promotions and/or change these Standard Terms and/or the Promotion Terms without any prior notice to the users.
    17. Kaptain11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants of the Promotions.
    18. Notwithstanding anything contained herein, the aggregate liability of Kaptain11 to a participating user in relation to any Promotion for any reason whatsoever shall not exceed ₹500 or the joining fee (whichever is lower).
    19. Any sort of dispute or disagreement regarding the Promotion shall be addressed and resolved in the jurisdictions of the courts of Jaipur as all these Promotions shall be governed by the laws of the Republic of India.
  19. Payment Transaction Guidelines
    1. Users shall be required to remit the required amount to Kaptain11 through the designated payment gateway.
    2. The user is solely responsible for the security and confidentiality of his/her payment accounts linked to his/her Kaptain11 account. In case of any misuse of the linked payment accounts of the user, Kaptain11 shall not be held liable; further, such misuse of the linked payment accounts of the user should be reported to Kaptain11 as soon as it comes to the notice of the user.
    3. The payment made shall be credited to the User’s accounts and each time a User enters a round, the applicable amount towards participation in the round shall be debited from the User’s account. In debiting amounts from the User’s accounts towards the participation fee of such User in any round or Contests, Kaptain11 shall first debit the User’s Issued Bonus Account (in accordance with any rules or limitations relating to the use of Issued Bonus as may be prescribed by Kaptain11 and applicable at such time) , thereafter, any remaining amount of participation fee shall be debited from the User’s ‘Added Cash’ Account and thereafter, any remaining amount of participation fee shall be debited from the User’s Winning/Withdrawable Bonus Account.
    4. In case there is any amount remaining to be paid by the User in relation to such User’s participation in any rounds or Contests, the User will be taken to the designated payment gateway to give effect to such payment. In case any amount added by the User through such payment gateway exceeds the remaining amount of participation fee, the amount in excess shall be transferred to the User’s ‘Added Cash’ Account and will be available for use in participation in any rounds or Contests or for withdrawal in accordance with these Terms and Conditions. Debits from the ‘Added Cash’ Account for the purpose of enabling a User’s participation in a Contest shall be made in order of the date of credit of amounts in the ‘Added Cash’ Account, and accordingly amounts credited into ‘Added Cash’ Account earlier in time shall be debited first.
  20. Funds Security
    1. Fantasy Cricket Player funds are held in trust by us in specified bank accounts. Kaptain11 keeps all players' funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds. Funds held in your user account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, you claims on the deposits will be given preference over all other claims to the extent permissible by law.
  21. Third Party Payment Gateway
    1. Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third party payment gateways. Similarly, other payment modes also require an authorization by the intermediary which processes payments. We are not responsible for delays or denials at their end and processing of payments will be solely in terms of their policies and procedures without any responsibility or risk at our end. If there are any issues in connection with adding cash, a complaint may be sent to us following the complaints procedure provided in "Complaints and disputes" section. You agree that in such an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the funds are credited to your user account and are available for you to play Cash Games.
    2. When making deposit to user account, if the transaction fails due to unknown reasons and the amount is deducted from your payment gateway wallet and not credited in your Kaptain11 user account, please contact the payment gateway that you used to make the payment for the refund or alternatively you can contact our support team for assistance.
  22. Transaction Reflection Timelines
    1. The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that Kaptain11 has on third parties, any transactions on Kaptain11 Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's ‘Added Cash’ Account or ‘Withdrawable Money’ Account may take up to 24 hours to reflect in the User's ‘Added Cash’ Account or ‘Withdrawable Money’ Account balance. Similarly, the utilization of the bonus points or money debited from ‘Added Cash’ Account or ‘Withdrawable Money’ Account may take up to 24 hours to reflect in the User's ‘Added Cash’ Account or ‘Withdrawable Money’ Account balance. Users agree not to raise any complaint or claim against Kaptain11 in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts
  23. Cancellation & Refund
    1. Any amount once added to the Kaptain11 account of user can't be refunded back to the user in any case, and the amount can be used to join the leagues, Entry Plans (In case of Duel Fantasy Format) and Contest(s) organized by Kaptain11. A transaction, once confirmed, is final and no cancellation is permissible. However, Kaptain11 may, at its sole and absolute discretion, permit a User to cancel a transaction and refund the amount paid; (a) if the User sends a written request to Kaptain11 from the registered email address to cancel such payment or (b) if an Entry Fee is paid, the cancellation request must be received at least two (2) days prior to the commencement of the Game in respect of which such payment is made. We shall not be liable to refund any amount thereafter.
    2. We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed and the money credited back to your payment instrument.
  24. Publicity
    1. In an event wherein an individual declared as the winner of Contest(s) accepts the prize offered by Kaptain11, then affiliates of Kaptain11 and the company itself is authorized to use the name, likeness, voice and comments of the winner for various purposes including (but not limited to) advertising, promotion of the company in any media worldwide, alongside trading without any further permissions or consents and/or additional compensation being given to the participant. By accepting the Terms and Conditions, the winners of the Contest(s) provide their consent for being available for promotional purposes as planned and desired by Kaptain11 without any charge. The promotional and advertising events can include (but not limited to) press events, internal meetings and ceremonies/functions wherein the dates for the promotional events will be solely decided by the team of Kaptain11.
  25. General Conditions
    1. I In a rare event wherein Kaptain11 identifies the need of any governmental, statutory or regulatory compliances or approvals for organizing any Contest(s) or the company identifies any on-going Contest(s) breaching the legal guidelines or being prohibited by the legal authorities, then, Kaptain11 hold all the rights to cancel or withdraw such Contest(s) without any prior notice to the participants or the winners. The individuals using the services provided by Kaptain11 agree not to make any claims related to such cancellation or withdrawal in any manner. The employees, directors, affiliates, relatives and family members of Kaptain11, will not be eligible to participate in any Contest(s).
  26. Disputes and Dispute Resolution
    1. Any sort of disputes associated with the services provided by Kaptain11 including the Contest(s), the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or Kaptain11 shall be undertaken by the courts of competent jurisdiction at Bangalore (Karnataka). All sorts of disputes, issues, and questions shall be addressed by the court competent jurisdiction in alignment with the laws of the Republic of India.
    2. In a circumstance wherein a legal dispute arises (legal issue or question) between two parties, the party raising the dispute is bound to provide written notification ("Notification") to the other party involved in the dispute. The parties involved in the dispute should initially focus on resolving the issue post receiving the Notification. However, if both parties fail to resolve the dispute through mutual discussion within 15 days of receiving the Notification, the dispute shall be resolved by arbitration.
    3. The place of arbitration shall be Jaipur, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
    4. During the arbitration process, the parties involved in the dispute will be complied to follow the arbitration award. Additionally, the parties involved in the disputes will have to bear the costs of arbitration on their own and will have to equally share the fees of the arbitrator unless stated otherwise by the arbitral tribunal. The arbitrator is allowed to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator is bound to provide a rational award.
  27. Limitation of Liabilities
    1. The users agree to access and use Kaptain11 voluntarily and at their sole risk. Further, accepting not to hold Kaptain11 responsible or liable on account of any loss or damage sustained including (but not limited to) any accident, injury, death, loss of property by Users or any other person or entity during the course of access to the contests/entry plans (including participation in the Contest(s)) or as a result of acceptance of any prize.
    2. The individuals using the services provided by Kaptain11 reimburse Kaptain11, and/ or any of its directors, employees, partners, associates, and licensors, from and against all the responsibility, liability, cost, loss or expense faced by the user due to their access to the Contests/entry plans including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.
    3. Kaptain11 shall not be held responsible either jointly or individually, for any sort of errors or omissions, neither on behalf of itself nor on behalf of third parties in terms of the prizes.
    4. By accepting these terms and conditions the user accepts that he/she shall be held solely responsible for any consequences arising due to an event wherein a user carries out any sort of illegal act due to the non-conformity with these Terms and Conditions and other rules and regulations in relation to services, including the provision of an incorrect address or other personal details.
    5. The users provide their consent to defend, and hold Kaptain11 harmless from any third party/entity/organization claims arising due to, or associated with user’s involvement with Kaptain 11.com or his/her participation in any Contest(s) organized on Kaptain11 platform.
    6. The individuals who are fantasy cricket players using the services provided by Kaptain11, by accepting these Terms and Conditions agree that Kaptain11 shall not be held responsible alongside waiving and releasing each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against Kaptain11, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) faced due to any services or associated with the Contests or the prizes of the Contests.
  28. Disclaimers
    1. To the extent permitted under law, neither Kaptain11 nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, failure to store, misdelivery, or untimely delivery of any information or material.
    2. In alignment to the legal bodies, Kaptain11 shall not be held responsible for any harm faced due to downloading or accessing any information or material, the quality of servers, games, products, sites, cancellation of competition and prizes. Kaptain11 does not hold any responsibility if a User pays for access to one of Kaptain11's services and the user shall not be provided any refund as a result of, any inaccessibility that is caused by Kaptain11's maintenance on the servers or the technology that underlies our sites, failures of Kaptain11's service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. Further, Kaptain11 disclaims any sort of warranty for the content provided on Kaptain11.com(s). Kaptain11.com(s) content is distributed on an "as is, as available" basis.
    3. The users are solely responsible for any sort of material accessed, downloaded or otherwise obtained through Kaptain11.com and holds the sole responsibility for any potential damage to their computer system or loss of data that occurs as a result of downloading or accessing any such material.
    4. Kaptain11 shall make best endeavors to ensure that the Kaptain11.com(s) is error-free and secure, however, neither Kaptain11 nor any of its partners, licensors or associates makes any warranty that:
      1. the Kaptain11.com(s) will meet Users’ requirements,
      2. Kaptain11.com(s) will be uninterrupted, timely, secure, or error-free
      3. the results that may be obtained from the use of Kaptain11.com(s) will be accurate or reliable; and
      4. the quality of any products, information, or other material that Users purchase or obtain through Kaptain11com(s) will meet Users’ expectations.
      5. Kaptain11 holds all the rights to rectify any errors identified in the determination of Winners or in the transfer of amounts to a User's account, using various methods as it deems fit, including (but not limited to) through a set-off of the mistaken payment from amounts due to the User or deduction from the User's account of the amount of mistaken payment. In such events, Kaptain11 agrees to notify the user about the error and the rectification measure adopted to address the error.
      6. Complying to the legal bodies and authorities neither Kaptain11 nor its partners, licensors or associates disclaims any sort of responsibility for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our sites, even if we have been advised of the possibility of such damages.
      7. Kaptain11 is authorized to cancel any Entry Plans, events or Contest(s) requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors in an event wherein such permission or authority is either not obtained or denied either before or after the organization of the relevant Entry Plans, events or Contest(s).
      8. By accepting these Terms and Conditions, the users agree not to make any demands, or claims in the event of suspension or closure of any Services, events or Contests organized/provided by Kaptain11
  29. Miscellaneous
    1. In alignment with certain legislation, Kaptain11 being a fantasy cricket game platform is bound to notify the users regarding various events. In this regard, the users by accepting these Terms and Conditions provide their consent that such notification issued and posted by Kaptain11 on either Kaptain11.com or conveyed through the email provided by the customer while registration, will be considered adequate and authorized, and will be effective upon the customers. Further, Kaptain11 shall not be held responsible for any loss of information or failing to notify the user, if the user fails to provide adequate and accurate information at the time of registration.
    2. Kaptain11 shall not be held responsible for delay or failure in notifying the users, organizing/providing services, Entry Plans and Contest(s) because of outside reasons considered to be out of the reach of Kaptain11, including (but not limited to) any failure to perform due to unforeseen circumstances or cause beyond Kaptain11's control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials or any cancellation of any match to which a Contest relates. If such an event ever happens then, Kaptain 11 holds all the rights to cancel any related Contest(s) and to process an appropriate refund for all Participants.
    3. Kaptain11’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
    4. By accepting these Terms and Conditions, the users provide their consent that regardless of any statute or law to the contrary, any claim or cause of action faced due to or associated with the use of Kaptain 11.com or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
    5. These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User(s) and Kaptain11 Fantasy Sports Private Limited and govern your use of the Kaptain11.com, superseding any prior agreements that any User may have with Kaptain11 Gaming Private Limited.
    6. In an event wherein any part of these Terms and Conditions defined by Kaptain11 is identified to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
    7. Kaptain11 is authorized to moderate, restrict or ban the use of the Kaptain11.com, by any particular user or generally, in alignment to the Kaptain11’s policy/policies from time to time, at its sole and absolute discretion and without any notice.
    8. Kaptain11 holds all the rights to permanently close or temporarily suspend any Entry Plans (including any Contest(s).
    9. All your Transaction history (including but not limited to Amount Added, Winnings, League Joined, etc.) will only be available for the last 15 days. In case you’ve any query related to any of your transaction please reach our support team within 7 days of occurrence of the issue.